Shipping Policy

Where we ship

We ship to addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, or any other country.

Order processing and delivery times

Order processing is estimated to take 1–2 business days. After dispatch, shipping is estimated to take 4–8 business days. The estimated total delivery time is 5–10 business days. Business days exclude weekends and public holidays.

Orders are not processed or shipped on Saturdays and Sundays. Delivery estimates are not guarantees. Delays can occur because of carrier or logistics issues, high shipping volume, weather, public holidays, incorrect address details, or other circumstances outside our control.

Shipping cost

Shipping is free on all orders delivered within the 48 contiguous United States, with no minimum order value. All prices are in US dollars.

Carriers

We ship with USPS, FedEx, and UPS. The carrier for each order is assigned based on the order, so we cannot promise a specific carrier for a particular product or order.

Tracking

When your order ships, you will receive a shipping confirmation email with your tracking number. Tracking updates may take some time to appear after the number is issued. You can follow your package through the carrier's tracking system or on our Track your order page.

Import duties and sales tax

Import duties are included in the item price and are not charged to you separately. Sales tax, where it applies, is calculated at checkout and shown before you pay.

Address accuracy

Please check your shipping address carefully before you place your order. If you notice an error, contact us right away at support@livesheal.com. We will do our best to help, but address changes cannot be guaranteed once an order has started processing. We are not responsible for orders that are delayed, returned, or undeliverable because of an incorrect or incomplete address.

Changing or cancelling an order

Orders can be changed or cancelled only within 2 hours after they are placed. Please contact us as soon as possible. After that, the order may already be processing, and once an order has shipped it can no longer be changed or cancelled.

Lost, delayed or damaged packages

If your package is late, shows tracking problems, appears lost, or arrives damaged, contact us at support@livesheal.com with your order number. We will review the case and, when necessary, contact the carrier. For damaged or incorrect items, see our Return & Refund Policy.

Questions?

Support hours: Monday–Friday, 8:00 AM–5:00 PM Mountain Time. Closed Saturday and Sunday. See our Contact page.